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This course reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

This course is ideal for people who are seeking career at an entry level positions in various fields of business, administration, and customer service. This course is also suitable for experienced professionals, with no formal qualifications, wishing to improve their career advancement opportunities.

CRICOS code: 086997E


Course Duration

Total Course Duration of 30 weeks include:

  • Face-to-face sessions in the classroom

  • Simulated business/real work place sessions

  • Breaks


Entry Requirements

  • Completion of Year 10 or equivalent

  • Overseas student must have a minimum overall band of IELTS 5.5 or equivalent.


You will need

Positive attitude and an interest in business. No previous training in business is required to undertake this course.


Career Opportunities

  • Customer Service Advisor

  • E-business Practitioner

  • Legal Receptionist

  • Medical Receptionist

  • Office Administration Assistant

  • Student Services Officer

  • Word Processing Operator

  • Clerk



The units of competency are assessed using any of the following methods:                                                        

  • Role Play

  • Case Study

  • Activities

  • Written Test/Practical Test

  • Simulated Business

  • Projects

  • Observation/Third-Party Report


After Successful Completion of

Certificate IV in Business, students may undertake a range of Diploma level qualifications.


Units of Competencies

BSBITU401    Design and develop complex text documents

BSBCMM401 Make a presentation

BSBRSK401  Identify risk and apply risk management processes

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirement

BSBCUS401  Coordinate implementation of customer service strategies

BSBCUS402  Address customer needs

BSBWOR404 Develop work priorities

BSBHRM405 Support the recruitment, selection and induction of staff

BSBMKG413 Promote product and services

BSBPMG522 Undertake project work

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