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This course is suitable for small business managers who use well-developed skills and broad knowledge base to solve a range of defined range of unpredictable problems, analyse and evaluate information from a variety of sources.  They may provide leadership and guidance to others, and have responsibility for the output of others.


Job roles and titles vary across different industry sectors.  Possible job titles relevant to this qualification include small business manager.

CRICOS code: 090372D


Course Duration

Total Course Duration of 28 weeks include:

  • Face-to-face sessions in the classroom

  • Simulated business/real work place sessions

  • Study Breaks


Entry Requirements

  • Completion of Year 10 or equivalent

  • Overseas student must have a minimum overall band of IELTS 5.5 or equivalent.


You will need

- Positive attitude and an interest in business.

- No previous training in business is required to undertake this course.


Career Opportunities

  • Small Business Manager

  • Customer Service Officer

  • Small Business Owner



The units of competency are assessed using any of the following methods:                                                        

  • Role Play

  • Case Study

  • Activities

  • Written Test/Practical Test

  • Simulated Business

  • Projects

  • Observation/Third-Party Report


After Successful Completion of

Certificate IV in Small Business Management, students may undertake a range of Diploma level qualifications.


Units of Competencies

  • BSBITU401   Design and develop complex text documents

  • BSBCMM401Make a presentation

  • BSBCUS401 Coordinate implementation of customer service strategies

  • BSBCUS402 Address customer needs

  • BSBSMB401 Establish legal and risk management requirements of small business

  • BSBSMB402 Plan small business finances

  • BSBSMB403 Market the small business

  • BSBSMB404 Undertake small business planning

  • BSBHRM405 Support the recruitment, selection and induction staff

  • BSBMKG413 Promote products and services

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