top of page


This qualification reflects the roles of community services, case management, and social housing workers involved in the managing, co-ordinating, and/or delivering of person-centered services to individuals, groups, and communities.


At this level, workers have specialized skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.


To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.


No licensing, legislative, regulatory, or certification requirements apply to this qualification at the time of publication.

CRICOS code: 112494H

Course Duration

The total Course Duration of 52 weeks includes:

  • Face-to-face sessions in the classroom

  • Work Placement

  • Study Break


Entry Requirements

  • Completion of Year 10 or equivalent

  • Overseas students must have a minimum overall band of IELTS 5.5 or equivalent.

Career Opportunities

  • Community Support Worker

  • Community Development Officers

  • Family Support Worker


Units of Competencies

There are 16 units in total (8 core units plus 8 elective units must be completed for this qualification).

Core Units

  • CHCCCS007 Develop and implement service programs

  • CHCCOM003 Develop workplace communication strategies

  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

  • CHCDIV003 Manage and promote diversity

  • CHCLEG003 Manage legal and ethical compliance

  • CHCMGT005 Facilitate  workplace debriefing and support processes 

  • CHCPRP003 Reflect on and improve your own professional practice 

  • HLTWHS004 Manage work health and safety

Elective Units

  • CHCCCS004 Assess co-existing needs

  • CHCCSM004 Coordinate complex case requirements

  • CHCCSM005 Develop, facilitate, and review all aspects of case management

  • CHCCSM006 Provide case management supervision

  • CHCCDE010 Develop and lead community engagement strategies to enhance participation

  • CHCDEV001 Confirm the client's developmental status

  • CHCCSL001 Establish and confirm the counseling relationship

  • CHCCDE011 Implement Community Development Strategies


The units of competency are assessed using any of the following methods:

  • Theory Tasks

  • Workplace Tasks / Projects

  • Observation


After the Successful Completion of

Diploma of Community Services, students can pursue the Advanced Diploma of Community Services.

bottom of page